ICI Digs Deep: Skill Up on Negotiation with Dr. Carolyn Goerner

It’s no secret that COVID-19 threw a wrench in everybody’s 2020 plans. Negotiation, now done virtually, is a crucial skill in maintaining relationships with employees, customers and business partners. Dr. Carolyn Goerner, Clinical Professor of Management at IU Kelley School of Business and owner of Practical Paradigms, chats with ICI‘s Julia Polston about negotiation skills in this post-COVID era.

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